Client Consultation And Participation

Northlands welcomes and encourages all residents to be actively involved in the Centre’s affairs. We aim to provide opportunities for clients to be consulted and to have participation in both their own support plans and the Centre’s development process. We use this consultation to develop our service in accordance with what clients want and need.

We aim to achieve this by:

1. Issuing all residents with a licence agreement informing them of conditions and responsibilities. All residents receive a handbook containing a wealth of information about Northlands.

2. Providing clients with good information empowering them to be able to make informed decisions.

3. Seeking residents own views and opinions about their assessments and development plans which is recorded in their files, including any disagreements. All residents are given a copy of their assessments, individual development plans and review reports.

4. Holding Residents meetings on the 6th of every month.

5. Informing, consulting and involving residents in the production of any publicity information. For example newsletters, annual review etc.

6. Informing, consulting and involving residents in the development of proposed changes and service developments within Northlands.

7. Inviting a resident representative to attend various meetings. A resident rep sits on the Health and Safety Committee, the Advisory group and the Quality Audit Team. Their role is to provide feedback between the other residents and the meetings.

8. Undertaking regular questionnaires and surveys in order to monitor resident views of our service and feeding the results back into service development meetings.

9. A suggestion box is available for Residents to write any suggestions that they may have.

10. When recruiting new staff, residents show the prospective staff around the Centre and are then invited to give their opinions to the interview panel.